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Ilmor Engineering Inc

43939 Plymouth Oaks Blvd
PLYMOUTH, MI 48170
Website:ilmor.com

Company Description:
Salary Range:Location:
Per Year PLYMOUTH, MI
Job Type:Category:
Full TimeBusiness Development
Education Level:Work Experience:
Associate Degree
Preference: Required
2+
Preference: Preferred
Skills/Certifications/Licences:
Microsoft Office Suite - Preference: Required
Marine Boating Experience - Preference: Nice to have
Microsoft Office Suite - Preference: Required
Road Warrior - Preference: Required
Description:
Ilmor Engineering is currently seeking a Field Service Rep- Requirements include a road warrior attitude for up to 40% travel, a passion for the boating industry, possession of sea legs, ability to speak in front of groups of easy going individuals in order to train them on the product and a good working knowledge of engine and engine components. Microsoft Office Suite at the intermediate or higher level.

The employee will be responsible for technical support on both the OEM and dealer level across all marine programs. Non-technical visits will be performed in order to gain face-time with the dealer and OEMs.
Taking service calls and approving warranty claims will be part of the employee’s daily responsibility. Employee will be responsible for ensuring all dealers facing documentation is current within Ilmor Pit Lane software. Employee will also be responsible for preparing and presenting at service schools throughout North America.
Requirements:
•OEM Support
o New model installation
o Boat testing support
o Assist with engineering and production duties, as required
o OEM installation training and certification for Non-MasterCraft customers (including Stern Drive)

•Visit Ilmor dealers throughout North America on a proactive basis:
o Business relations
o E-store questions
o Bulletins
o Pit Lane questions
o General questions from dealers
o Remote-site warranty support

•Service school training and curriculum development
o Continuously updating the service school content
o Add new courses where needed

•Service calls, e-mail and on-site support
o Tracked with service tickets
o Follow through to warranty claims

•Manage technical documentation (create, update, publish)
o Write service bulletins / advisories
o Update owner’s manuals
o Update service manuals

• Travel is required and at 40%


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